`Check out our client rewards program
`Check out our client rewards program
Please reach out to us if you cannot find an answer to your question.
Boarding takes place in a sitter's home. Our primary location right now is at our North Crestview location. Taking a tour of our location is available upon scheduled request as this is a residential property. Our primary boarding location is staffed 24/7. With our groomer and head trainer residing on the property. We also have a full time staff member that works as an additional manager on the property supervising and caring for the pets. Additional supervision and help is also provided by our part-time staff that frequent their time at our North Crestview location.
Currently we have one mobile grooming trailer that is utilized by our head groomer. The trailer is pulled by a large vehicle and parked in a driveway or appropriately along the street. The trailer is fully equipped with a grooming bath and table. It is insulated with heating/cooling and electricity. The trailer is currently ran by a generator.
Our other mobile groomers that do not have a grooming trailer, do have a mobile set up that includes a mobile bath, table, dryer and other necessary grooming equipment and supplies. The mobile groomer will set up in the clients driveway, complete the groom and then clean up their workspace,
Our admin team works Monday-Friday 9AM-4PM. These hours are when they are in the office and working on inquires and client scheduling through our software, Honeybook. Our office hours do not apply to our services as our staff may work outside of these set hours for their provided services.
When it comes to clients picking up pets from our sitter or trainers care, there is no set hours and the client will organize their pick up/drop off times with their service provider.
We do offer weekend pick up and drop offs for an added convenience to our clients.
We cannot make any exceptions, all animals must provide most recent vet records that show proof of vaccinations within the year.
Boarding/Daycare and Board & Train Must Haves
Dogs must be able to provide that they are vaccinated against Distemper, Adenovirus, Parvovirus, Rabies, Bordetella, Leptospirosis.
Puppies require all three rounds of vaccinations prior to boarding or daycare services.
Cats must have the basic feline vaccines, FVRC, Rabies and Feline Leukemia.
Vet records must provide proof that animals are on a quality internal parasite prevention.
This includes but not limited to, dogs, cats, rabbits, ferrets, etc.
Accepted preventions include;
For cats it can also include;
Dogs won't be accepted with just topical prevention.
All animals must have a parasite free fecal exam within the past 12 months.
If an animal is determined to come into our care with fleas or intestinal parasites an additional fee will be charged.
We live in Florida and understand that certain breeds do not thrive in this climate. Whether that be long haired breeds, nordic breeds and brachycephalic breeds or any dog for that matter. Although we take special precautions when it comes to hydration and outdoor playtime there is still the possibility for risks such as dehydration, heat stroke and other possibilities depending on the dog and their breed.
We will take additional measures when handling certain breeds.
We do accept dogs that are kennel trained and not kenneled in their own homes, however due to safety reasons all dogs in our boarding care have to be kenneled when unsupervised. This is for the safety of the dog in a new environment to prevent the dog from getting into a foreign and harmful object and the sitter being unaware but also for the safety of our sitters home to prevent damages and other potential risks to the home or the dog when a dog is left unsupervised.
A commonly asked questions is "what do we need to bring" and the answer is simple, unless the sitter specifies otherwise all we need is their provided food.
We do not accept liability for lost or damaged personal items.
Deposit must be paid to secure services.
Invoices are sent via Honeybook (email). Services can be paid for upfront, before pick up or after services are rendered. If there is a failure to pay for service rendered, after 7 days there will be a 10% late fee surcharge added to payment.
Here at IPC we feel communication is very important. For the security of our pet sitters and our clients we utilize the free app, GroupMe.
As professionals we love that this method of communicating allows clients to view messages as they desire while also giving them the ability to mute the notifications and enjoy their vacation or work day as needed.
Our boarding clients receive updates at least once daily and for drop in services sitters clock in/out and provide updates per visit via GroupMe.
For the safety of a client's home and a convenience to our drop in service sitters, lockboxes are required for all drop in services!
It is important to us that a client's home remain secure and key(s) don't get lost. Lockboxes are a great way to ensure that the key never leaves the client's home. We don't recommend leaving a key under a mat although if a client chooses to do so they do so at their own risk.
Clients are encouraged to place the lockbox wherever they feel comfortable or utilize a stationary keypad code on a garage or door.
We do however recommend another alternative method of entrance just in case the primary one fails. A hidden key as the "just in case" would be fine.
All services include a complimentary meet and greet!
There is a $25 retainer fee at booking, this retainer fee is prior to your meet and greet and does contribute to your overall service payment.
However, if a potential client cancels prior or no shows for their meet and greet the retainer fee is non-refundable.
* Retainer fee is transferable for rescheduled meet and greets.
Boarding - Meet and greets take place in the sitter's home
Drop in services - Meet and greets take place in the client's home
Meet and greets are a great way to meet your sitter(s) and ask any questions you may have.
IPC may utilize multiple pet sitters for your drop in services, here's why:
Drop in services
Although we try to reduce the risk of emergencies, if there is an emergency and a familiar sitter is unavailable to perform a drop in visit/service, Infinity Pets will take necessary action to ensure that the service is still covered while you are away.
This could mean that an IPC employee that you and your pet(s) are NOT familiar with may need to perform the service.
In the event of an emergency and the familiar sitter is unavailable to continue to board your pet(s), Infinity Pets would take necessary measures to ensure that your pet(s) continues to receive adequate care while you're away. This could mean that your pet(s) be transferred to another IPC boarding sitter for the remaining duration of their stay with us.
Due to the rise in gas prices it is important to us that our sitters are taken care of and receive adequate compensation.
Our mobile fees go directly to our staff members to cover their gas, time and mileage.
Mobile fee = 10% of price for mobile services.
*excludes any surcharges/additional fees
If matting is determined too tight to brush through, the groomer may need to shave or refer pet to a vet to be surgically/sedated to be shaved prior to being groomed.
Please DO NOT bathe your dog prior to your grooming appointment if you suspect they may be matted as that can cause matting to be severely worse.
Ticks will NOT be removed by GROOMER due to liability concerns. Infinity Pets & Company, LLC recommends CLIENT have ticks removed by a professional.
Dogs with sensitive skin/allergies can elect to receive our unscented shampoo. We will also avoid using perfumes as the scented perfumes can cause dogs with skin issues/allergies to flare up.
A clean fee is a fee that may be charged at the discretion of an employee or the discretion of the company.
Our boarding, board & train and daycare services take place in a staff member's personal location. When an animal causes excess damage to an employees property that is of the responsibility of the client.
Infinity Pets sitters allot a specific amount of time needed for their drop in visits. Visits are provided and charged based on the length of their visit. If a client pet has an excessive mess that needs to be cleaned during a visit and the visit extends past the allotted visit length an additional clean fee may be charged to cover additional time spent cleaning at the visit.
Clean fees are used to cover the inconvenience and time it takes to provide the additional cleaning required.
Our staff of well-trained professionals are not expected to put their lives at risk or injury. If an animal is especially hard to handle, we reserve the right to charge a handling fee for the time and inconvenience of handling an aggressive animal.
This fee is charged at the discretion of the handling employee and company.
We reserve the right to charge an excessive property damage fee at the discretion of the employee and company.
Property damage charges may vary based on the damage caused by a client animal. It is the responsibility of the client to pay the cost of the damage caused by their animal.
As a company that strives to provide cleanly quality care. If an animal is determined to have fleas while in our boarding, daycare, board & train care and Crestview grooming salon, the client is responsible for covering the related costs. We will not provide paid treatment for the animal but rather have the client compensate the employee for whatever they need to do to rid their home, yard and other animals of the fleas.
We reserve the right to charge additional surcharges per the discretion of the company. This may include;
We thank you for choosing IPC! We hope you are satisfied with your retail purchase or service.
If you are not completely satisfied with your transaction with us, we do apologize!
Please take the time to review our "refund" policy per department.
PET SITTING SERVICES
If you are unsatisfied with your pet sitting services that also include waste management and transportation services.
If at anytime during or within 48 hours after your service you have questions/concerns please bring them to our attention right away and we will ensure things are taken care of appropriately to accommodate your needs and satisfaction. A credit may be considered depending on the situation.
If you are not satisfied after your groom please bring it our attention within 2 weeks of your completed grooming appointment. Our great grooming guarantee policy allows us to fix the original grooming mistake at no cost to you. If you utilize our great grooming guarantee and you are still not satisfied with your groom please bring it to our attention and we can have a different groomer accommodate your groom to fix the original mistake at no cost to you. If you decide to decline the help of a different groomer after utilizing your great grooming guarantee, there is no refunds applicable. A credit may be applicable depending on the situation.
Our Groom Loyalty Program is a 6 month commitment that is paid up-front. Payment is non-refundable or transferable for missed or unused service for this package.
Our Oodle Membership three and six month commitment plans are non-refundable or transferable for missed or unused service.
If you are not completely satisfied with your training services, if you are less than half way through your training services you are only liable for paying the sessions that you have completed and a refund for the future unused sessions may be applicable. If you are over half way through your private lesson package a refund is no longer applicable on your unused sessions and you do owe payment for for the remaining sessions.
For board & train services a client must address questions and concerns during their board & train service. The client is provided an allotted amount of in-person follow up lessons per board & train package. The client must complete their entire board & train package including their follow-up lessons. Refunds for board & train services are not applicable. If a client is still not satisfied with their board & train package additional follow up lessons may be applied at no additional cost to the client based on situational discretion.
For all of our retail purchases clients can exchange for same item of equal or lesser value within a week of original purchase. Item must be in unused condition. If a client wishes to return their item within one week of original purchase they may do so for a full refund. If shipping is required for return, the client is responsible for any and all shipping costs. The return item must be in unused condition to receive full refund.